Wells Fargo denied the customer’s request for reimbursement, after an unscrupulous scammer stole $18,000 from their account.
William Sroufe, a Virginia resident who lives in Richmond, lost over $18,000 during a telephone scam on the 17th of December. The caller pretended to be Wells Fargo.
Sroufe was contacted by a scammer who claimed that he had noticed fraudulent activity in Sroufe’s account. The scammer’s caller-ID displayed the name of Wells Fargo.
Sroufe, who agreed with the scammer’s claim that the bank should lock the account down.
Sroufe became suspicious when the caller claimed that money was transferred to Cash App. He also mentioned Bitcoin. Sroufe’s suspicions were raised when he checked the app of his bank account and found that more than $18,000 had been taken out.
Sroufe claims he did not receive an alert email from Wells Fargo regarding unusual activity before the loss. The bank’s fraud division shut the account down after he contacted them.
Sroufe submitted a claim but Wells Fargo rejected it. The bank sent a letter saying it had found “no proof of fraud.” Sroufe disputes this conclusion.
The consent of a person who has been deceived is not authorization. That’s exactly what I told them .”
Wells Fargo had not yet commented on this case at the time of publication.
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